Questions about a design, an order in progress or a sign that has already arrived all come to the same place. A real person on our team reads every message.
- Hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)
When we reply
Our support hours are Monday – Friday, 9:00 AM – 5:00 PM (GMT+7). Messages sent outside those hours are answered in the order they came in once we are back. Our team is located in Vietnam, so please allow for the time difference if you are writing from the US or Europe.
Help us help you faster
- About an existing order: include your order number and the name used at checkout.
- Damage on arrival: attach photos of the sign and the packaging. Please report damage within 7 days of delivery.
- A sign that stopped working: a short video of the sign plugged in helps us see what is going on.
- Logo or artwork questions: attach the file you plan to use (vector files such as SVG, AI or PDF work best; a high-resolution PNG is fine to start).
- Changes or cancellation: write as soon as possible. Orders can be canceled free of charge within 24 hours of purchase.
Useful pages
Many answers are already written up on our FAQ, Shipping Policy, Return Policy and Warranty pages. To check where your package is, see Track Your Order.