This page covers canceling an order, returning a sign and how refunds are paid back. The short version is in the table; the details follow.
| Cancel within 24 hours of ordering | Free, full refund |
|---|---|
| Cancel after 24 hours (before shipping) | 15% cancellation fee |
| Return window | 30 days from delivery |
| Restocking fee on change-of-mind returns | 15% |
| Report shipping damage | Within 7 days of delivery |
Canceling an order
You can cancel at no charge within 24 hours of placing your order. After 24 hours, your sign is usually already being made, so a cancellation fee of 15% of the order total applies to cover materials and labor. Once the sign has shipped, the order can no longer be canceled, but the return terms below still apply. To cancel, email us with your order number.
Returning a sign
You may request a return within 30 days of delivery. To be accepted, the sign should be in the condition you received it, with the power adapter and cable, and packed securely so it travels back without damage.
- Email us with your order number and the reason for the return.
- We reply with the return address and instructions. Please do not send a package without contacting us first, as we cannot match unannounced parcels to orders.
- Ship the sign back with a tracked service and send us the tracking number.
- When the return arrives and is checked, we process your refund.
Change-of-mind returns
Because each sign is built to your own text, colors and size, a return for reasons other than a fault on our side carries a 15% restocking fee, deducted from the refund. Return postage for these returns is paid by the customer, and original shipping charges are not refunded.
Faulty, damaged or incorrect signs
If your sign arrived damaged, does not light, or does not match the details you ordered (wrong text, color or size), there is no restocking fee and you do not pay for return shipping. Contact us within 7 days of delivery with photos or a short video. Depending on the issue, we will offer a repair, a replacement or a refund. Problems that appear later in the sign’s life are handled under our Warranty.
How refunds are paid
Approved refunds go back to the original payment method used at checkout. We email you when the refund has been issued. How long it takes to appear on your statement depends on your card issuer or payment provider.
Need to start a return?
- Hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)