Neons Custom respects the rights of creators and brand owners and follows the notice-and-takedown process of the US Digital Millennium Copyright Act (DMCA). If you believe something on neonscustom.com uses your copyrighted work without permission, let us know using the steps below.
What to include in a notice
Send a written notice that contains all of the following:
- Your physical or electronic signature, or that of a person authorized to act for the rights owner.
- A description of the copyrighted work you believe has been infringed.
- The URL of each page on our site where the material appears, so we can find it.
- Your name, postal address, telephone number and email address.
- A statement that you believe in good faith that the use is not authorized by the rights owner, its agent or the law.
- A statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights owner or authorized to act for them.
Where to send it
Email your notice to contact@neonscustom.com with “DMCA Notice” in the subject line.
- Hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)
What happens next
When we receive a complete notice, we review it and, where appropriate, remove or disable the material and let the person who supplied it know. Incomplete notices may delay our response, so please include every item listed above.
Counter-notice
If material you provided was removed and you believe this was a mistake or misidentification, you can send a counter-notice to the same address. It should include your signature, a description of the removed material and where it appeared, a statement under penalty of perjury that you believe it was removed in error, your name, address and phone number, and your consent to the jurisdiction of the appropriate court. We may restore the material unless the original complainant tells us they have filed a court action.
Repeat infringement
We may refuse orders from, or close the accounts of, people who repeatedly submit designs that infringe the rights of others.
Please note
Knowingly sending a false notice or counter-notice can result in legal liability. If you are unsure whether material infringes your rights, you may wish to speak with a lawyer first. Trademark concerns, such as a sign showing a brand name, can be sent to the same address; see also our Copyright page.