Answers to the questions we get most often. If yours is not here, send us a message at the bottom of the page.
Ordering and design
Can I put any word or name on a sign?
Mostly, yes. Type the text you want on the product page and choose the font, color and size. Very long phrases may need a larger size so the letters stay readable. We may decline text that uses someone else’s brand, trademark or characters without permission.
Can you turn my business logo into a neon sign?
Yes, that is one of our main product lines. Send the cleanest file you have; vector files (SVG, AI, EPS or PDF) work best. Fine details and very small text are sometimes simplified so they can be formed in LED neon flex. See How Customization Works for more.
Will I see my design before it is made?
We review every custom order before production. If your text, logo or size needs an adjustment to look right in neon, we email you before the workshop starts. Please keep an eye on the email address you used at checkout.
I made a typo. Can I fix it?
Email us as soon as possible. Within 24 hours of ordering, changes and cancellations are free. After that, the sign may already be in production.
The sign itself
What are the signs made of?
Our signs are LED neon flex on acrylic: flexible LED tubing fixed to a clear acrylic backboard, cut to follow the shape of your design.
How do I hang it?
Mounting options for each sign are listed on its product page. For wall mounting, choose a spot near an outlet, mark the mounting points with a pencil, check they are level and fix the sign with hardware suited to your wall type (drywall, brick or wood). Large signs are easier to hang with two people. Signs for party backdrops can also be hung from a backdrop frame or stand.
Is it suitable for a nursery?
Many customers choose baby names for nurseries. Please mount the sign high on the wall, out of a child’s reach, and route the cable and adapter where little hands cannot pull them. Do not place the sign inside or directly over a crib.
Can I use it outdoors?
Treat signs as indoor products unless the product page clearly says otherwise. Moisture and rain can damage the wiring, and that damage is not covered by the warranty.
How do I clean it?
Unplug the sign and wipe it with a soft, dry or slightly damp cloth. Avoid glass cleaner, alcohol and abrasive pads, which can cloud or scratch the acrylic.
Will it work in my country?
If you are outside the US, contact us before ordering so we can confirm which power plug and adapter will suit your outlets.
Shipping
How long until my sign arrives?
Production takes 5–7 business days, and transit takes about 6–9 business days after that. Full details are on our Shipping Policy.
Do you charge for shipping?
Shipping within the US is free. International shipping is available; cost and delivery time vary by destination, and the cost is shown at checkout.
How do I track my package?
We email a tracking number when the sign ships. See Track Your Order.
Returns, damage and warranty
My sign arrived damaged. What now?
Contact us within 7 days of delivery with your order number and photos of the sign and the box. We will arrange a repair or replacement.
Can I return a custom sign?
Yes, within 30 days of delivery. Change-of-mind returns carry a 15% restocking fee and the return postage is paid by the customer. If the sign is faulty or does not match your order, there is no restocking fee. Read the full Return Policy.
Can I cancel my order?
Cancellation is free within 24 hours of ordering. After 24 hours, a 15% cancellation fee applies, because your sign is usually already in production.
How long is the warranty?
1 year from delivery, covering LED flex, wiring and adapter faults under normal indoor use. See the Warranty page.
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay, processed securely by Stripe. Prices are in US dollars.
Still have a question?
We answer messages Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).
- Hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)