Every Neons Custom sign is built for the order it belongs to, so delivery happens in two stages: first we make the sign, then the carrier brings it to you. Here is what to expect for each stage.
Stage 1: Production (5–7 business days)
Production begins once your order is placed and the details are confirmed. Our partner workshop cuts the acrylic, shapes the LED neon flex, wires the sign and tests it before packing. This step takes 5–7 business days. If we need to check anything with you about your text, logo or size, we email you, and production continues as soon as we hear back.
Stage 2: Transit (6–9 business days)
After the sign is packed and handed to the carrier, transit to US addresses usually takes 6–9 business days. To estimate your delivery date, add the production window to the transit window. Business days are Monday to Friday and do not include public holidays. Carrier delays, weather and peak seasons can occasionally push delivery past the estimate.
Shipping cost
| Destination | Cost | Estimated transit |
|---|---|---|
| United States | Free | 6–9 business days after production |
| Other countries | Shown at checkout | Varies by destination |
International shipping is available; cost and delivery time vary by destination. Any import duties, taxes or customs fees charged by the destination country are set by that country and are paid by the recipient. Before ordering for an address outside the US, you are welcome to ask us about the power plug for your country.
Tracking
When your sign ships, we send a tracking number to the email address used at checkout. You can follow the package through the carrier’s site, or see our Track Your Order page for other options.
Packaging
Signs are wrapped and boxed with padding around the acrylic and the LED neon flex. The power adapter and cable travel in the same box.
If your sign arrives damaged
Please open the box soon after delivery and plug the sign in. If anything is cracked, bent or not lighting, contact us within 7 days of delivery with your order number and photos of the sign and the packaging. We will arrange a repair or a replacement for shipping damage reported in that window. Keeping the original box until the issue is settled helps.
Address accuracy
Please check your shipping address carefully at checkout. If you spot a mistake, email us right away; we can update the address while the sign is still in production. Once a package is with the carrier, we may not be able to redirect it, and packages returned to us because of an incorrect address may need to be re-shipped at the customer’s cost.
Questions about delivery
- Hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)