Here is how to find out where your sign is, from the day you order to the day it arrives.
Where your order is in the process
- Order received. You get a confirmation email right after checkout.
- In production (5–7 business days). Your sign is being built and tested at our partner workshop. If we need to check a detail with you, we email you during this stage.
- Shipped. We email you a tracking number and the name of the carrier.
- In transit (about 6–9 business days). The package is on its way to you.
- Delivered. Plug the sign in soon after it arrives, and let us know within 7 days if anything is damaged.
Checking tracking
- Tracking email: open the shipping email we sent and follow the tracking link, or enter the tracking number on the carrier’s website.
- Your account: if you created an account at checkout, sign in at My Account to see your orders and their status.
- Ask us: send us your order number and we will look it up for you.
Tracking has not updated
It is normal for tracking to show no movement for a day or two after the label is created, and for international parcels to pause while they clear customs. If tracking has stopped moving for several business days, or the package shows as delivered but you cannot find it, contact us with your order number and we will follow up with the carrier.
No shipping email yet?
If your order is still within its production window, it has not shipped yet. Please also check your spam or promotions folder for emails from Neons Custom.
- Hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)